Been listening much about how we will be all ready for Brexit, with 1200 (presumably external contractor such as Capita) employees and new, brilliant shiny process for handling EU nationals documents? I think MPs, The Home Affairs Select Committee, EU nationals in the UK and the world need to read my complaint to day to the Home office, to see what EU nationals much like themselves are going through now. UKVI LOST TWO ORIGINAL POLISH PASSPORTS (I personally suspect theft by a rogue non-HO employee at Durham payment processing site, and have made a FOI to establish what co runs it and how employees are vetted), but that is not all – the UKVI then LIES about it, refuses to help, covers it up,. basically ANYTHING except apology and offer of cost of replacements – as you would expect!
Read the scary Christmas story here – it can and WILL happen to you
This is not all actually. Clearly HO had been having concerns about safekeeping and custody of all these EU passports, so a procedure had been instituted in Durham (mentioned in the letter) that immediately copies and returns EEA passports to sender(s). This has now been expanded to British passports sent with other Durham-processed applications, such as FLR(FP). Those who follow my FB page saw last week how three British passports – loose- had been brought into our building by a bewildered postman with a torn-in-half, non-tracked, yellow paper envelope from which, as he rightly surmised, they had fallen out of. This is the same Durham contractor site sending the passports off, notably in envelopes to which “signed for” stickers are attached, but not enough postage for signed-for. There is more trouble to come!
UPDATE 31/1/18 The Home Office has written to me in regards to the complaint I filed in connection with the loss of Z family passports. They say that my complaint is upheld, offer compensation of costs of getting new passports, and say that ATOS employees in Durham did not steal them as it is now clear that they were received and lost in transit to LIverpool. REALLY? How were they lost in transit to Liverpool, separately form the rest of the file that wasn’t? That is the definition of “lost” things – you don’t know what happened to them. Therefore you cannot pinpoint exactly WHERE they were lost. If not ATOS, and they never reached Liverpool, WHO lost these passports then? And why would they have been taken out of the pouch?
The answert is again, that the idot who is lying about upholding my complaint, did not really read it anbd does not actually know the process for EEA applications. The passports were never supposed to be sent to Liverpool, They were supposed to have been, at that moment, copied into the file and returned to us. BVut they were never copied into the file — not HO claims they have confirmed they were received but clearly if they were copied in the file, Exceptions woudl not have rejected the file – if they were copied, no one woudl have known any better than to assume they were on ourt way back to us, so they were not lost on their way back to us, either.
HO is LYING when they said passports were lost in transit from Durham to Liverpool, because passports are not sent from Durham to Liverpool. Again, their employees thik everyuone is so stupid that anything said with ostensible air of apology will do.
On to that, whoever idiot considered and “upheld” my complaint did not read it – because he or she then goes on to engage in exactly the same behaviour as David Woosey, head of PM and Exceptions, about whom I also complained. See, she I received erroneous recjection in August and realised passports were misplaced, I sent everything back to PM Exceptions – the application, the birth certificate, and a cheque for a new £40 — personally to Mr Woosey’s name — with a letter explaining eth situation and demanding investigation. Which is exactly what was signed for by “NO ONE”. Complaint apologizez that HO employees sign NO ONE for mail, but misses the crucial point of WHAT was sent.
Woosey never responded to the letter, and when I forwarded it to him in October, again, instead of READING it, emailed me to send him the application form, the birth certificate and £40!!! BUT I ALREADY DID!!! HOME OFFICE!! CAN ANYONE THERE READ?! I DID SEND YOU THOSE THINGS!!! AND I WANT THEM BACK, TOO!”!! THEY WERE NOT LOST – “NO ONE” SIGNED FOR THEM!!!! in liverpool!
In fact look on Mr Woosey’s desk, mostly everything usually goes back to teh incompetence of this one employee and the team he supervises.
It is astonishing that even people who think they are helping still fail to read, understand, think – engage in any process that separates humans from monkeys, ostensibly. how can that idito unhold my complainty, if they have not read it?
Indeed the swift disposition is alarming in that it is then CLEARLY not the first time EU passports sent to Durham are lost.